Published: September 2023
Top patient engagement companies have been meticulously selected based on a proprietary company competitiveness analysis, based on several relevant parameters, such as year of experience, portfolio strength (in terms of type of platform, deployment option, type of component offered, type of solution offered, application area, end-user and customization feature) and funding activity (in terms of number of funding instances, amount of funding, year of funding and type of funding).We analyzed a comprehensive list of patient engagement companies that have the required capabilities to offer patient engagement software and patient engagement platform. In this article, discover 10 leading patient engagement solution providers and their capabilities in this industry.
Patient engagement is a crucial aspect of healthcare that involves patients to participate in their own care and treatment. It is a collaborative approach that empowers patients to take an active role in managing their health. Patient engagement solutions are designed to help healthcare providers engage with their patients in a more meaningful way. These solutions include patient engagement software, patient engagement platform and patient engagement technology that enable healthcare providers to communicate with their patients, provide them with educational resources, and monitor their health remotely. Patient engagement companies offer a range of solutions that cater to the needs of different healthcare providers. In the recent years, digital patient engagement is becoming increasingly popular, as it allows patients to access health information, communicate with their healthcare providers, and receive educational resources from the comfort of their own homes. Patient engagement strategies are also an important aspect of patient engagement solutions. These strategies involve identifying patient needs and preferences, providing patients with educational resources, and empowering them to take an active role in their own care. Effective patient engagement strategies can lead to improved patient outcomes, increased patient experience, and reduced healthcare costs. Social media is being used to engage patients and inform them about clinical trials and new treatments. Remote patient monitoring is being used to track patient progress and provide timely interventions. Patient portals are being used to provide patients with access to their medical records and enable them to communicate with their healthcare providers.
The patient engagement solutions market is evolving rapidly, with new players entering the market and existing players expanding their offerings. Based on our detailed analysis of the market, we anticipate the patient engagement solutions market to grow at a CAGR of 19.44% during the forecast period 2023-2035. Growing at this pace, the patient engagement solutions market size is expected to reach $96.7 billion by 2035. This growth will be driven by the increasing demand for patient-centered care and the rising prevalence of chronic diseases. Additionally, there has been a rise in the prevalence of mental health disorders post COVID-19 and remote patient monitoring and consultations are being evaluated in this area. North America is expected to hold the largest market share due to the high adoption rate of electronic medical records and patient portals. To support the efforts of patient engagement companies, the FDA released a draft guidance that provides recommendations for manufacturers to engage patients in various aspects of medical device clinical investigations in September 2019.1
Roots Analysis has conducted an exhaustive study on Patient Engagement Solutions Market featuring the competitive landscape, market forecast and future opportunity analysis for the patient engagement software, patient engagement platform and patient engagement technology providers over a span of 12 years.
The top patient engagement companies are listed below (in alphabetical order):
1. athenahealth
2. Coviu
3. GetWellNetwork
4. Health Catalyst
5. MediBuddy
6. Mocero Health
7. Orion Health
8. Physitrack
9. SolvEdge
10. Wolters Kluwer
Interested in exploring all Patient Engagement Companies and their Patient Engagement Solutions?
This article highlights the top 10 patient engagement companies to watch out for in the healthcare industry. These companies were chosen based on proprietary company competitiveness analysis, taking into consideration their portfolio strength and funding activity. It is essential to note that the selection of top players can differ substantially according to the defined criteria(s).
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athenahealth is a US-based company engaged in offering patient engagement and care coordination services to hospitals and other healthcare organizations. The company claims to have developed cloud-based electronic health records systems that are capable of supporting and managing patient data in an efficient manner. According to the firm's website, its proprietary platform, athenaCommunicator, improves communication and interaction between healthcare providers and patients, enabling patients to manage their health in a better manner.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | athenaOne |
| 2 | Platform(s) | Mobile App and Software |
| 3 | Deployment Options | Web-based, Cloud-based and On-Premise |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Appointment Management, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, Data Management and Interoperability and Email Marketing |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HIPAA Compliant |
Recent Developments: In April 2023, company announced the launch of the Patient Digital Engagement Index, an innovative instrument that enables healthcare providers to evaluate the utilization of patient engagement tools by consumers in managing their health. The tool is designed to assist healthcare providers in measuring and enhancing their digital patient engagement capabilities. The Patient Digital Engagement Index is currently available in a limited release, with a full-scale rollout planned for all athenahealth clients by year-end.
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Coviu is an Australian company that claims to offer an all-in-one virtual care patient engagement platform with various features, including remote patient monitoring (RPM), video conferencing and telehealth. Further, this web-based software provides access to digital practice, enabling healthcare providers to connect with their patients from any location.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Coviu |
| 2 | Platform(s) | Mobile App and Software |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options and Remote Patient Monitoring Tools |
| 5 | Type(s) of Solution(s) Offered | Appointment Management, Patient Education, EHR Integration, Remote Patient Monitoring, Data Management and Interoperability and Email Marketing |
| 6 | Application Area | Health Management / Home Health Management |
| 7 | Type of End-user | Providers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HIPAA Compliant, FERPA Compliant, ISO 27001 Certified |
Recent Developments: In August 2022, Coviu announced the launch of its virtual care platform in the United States, featuring secure video conferencing, remote patient monitoring, and group telehealth sessions. With over 90,000 clinicians worldwide using the platform, Coviu delivers a daily average of over 14,000 telehealth consultations.2 This ensures that patients receive secure and effective care, while healthcare providers can efficiently engage with patients, even from remote locations.
Coviu has been extensively collaborating with other companies to improve its patient engagement capabilities. In August 2023, the company collaborated with Tonic Media Network to improve the waiting room experience with informative clips for patients using online consultations. Three months prior to this collaboration, the company had partnered with Alcidion to integrate their Miya Care App in to Coviu’s platform. The focus was to improve the engagement and remote monitoring of patients recovering at home.
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GetWellNetwork is a US-based digital healthcare company engaged in providing patient engagement services to help healthcare organizations engage patients in their care. The company supports the delivery of patient-centered care by providing a range of tools, including education, communication and coordination. Notably, the company serves over 950 client sites globally, indicating its widespread adoption and impact in the healthcare industry.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Get Well |
| 2 | Platform(s) | Mobile App, Software and IoT |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, Data Management and Interoperability and Email Marketing |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, Social Health, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HITRUST Certification |
Recent Developments: In August 2023, company presented its digital patient engagement solutions at the 2023 DHITS Annual Conference. The company's innovative solutions have led to a significant improvement in patient experience scores, with a 45% increase. Further, hospital-acquired infection rates have decreased by 31%, and the average length of stay for federal hospitals has decreased by 14%.3 Moreover, the company has launched the Veteran Navigation Program to address patient leakage and out-of-network costs while providing specialized services to patients. The program aims to enhance the overall patient experience by offering real-time visibility into patient needs for care teams, reducing avoidable community care costs, and connecting patients to specialized resources.
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Health Catalyst is a US-based company that claims to be a leading provider of data and analytics software and services to the healthcare industry. Health Catalyst's patient engagement technology platform enables healthcare providers to use advanced analytics and machine learning algorithms in order to gain real-time insights into patient care, clinical operations and financial performance. The company added the software-as-a-service (SaaS) patient engagement platform to its portfolio through acquisition of Twistle Inc. in June 2021.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Twistle® |
| 2 | Platform(s) | Mobile App and Software |
| 3 | Deployment Options | Web-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, and Data Management and Interoperability |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HITRUST Certification |
Recent Developments: In July 2023, company announced that its patient engagement platform, Twistle®, has earned HITRUST certification. HITRUST certification is a comprehensive set of baseline security controls that ensure compliance with certain key regulations and industry-defined requirements to manage security and privacy risk.
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MediBuddy is an Indian healthcare company engaged in providing a platform that offers end-to-end digital patient engagement solutions to patients and healthcare providers. Further, it focuses on meeting healthcare needs by offering various patient engagement services, including teleconsultation, medicine delivery and online health records, by partnering with 90,000 doctors and 7,000 hospitals, across India. It is worth mentioning that the company aims to provide preventive and therapeutic healthcare services by integrating healthcare, science, AI technology and human intervention.
In July 2022, the company acquired Clinix, a online consultation platform company based in India. In February 2023, MediBuddy continued its expansion through the acquisition of 'vHealth by Aetna' business in India. With the acquisition of 'vHealth by Aetna', MediBuddy aims to enhance patient engagement by providing a wider range of healthcare services to its customers. The combined business will offer subscription-based primary healthcare services, such as telehealth consultations, an extensive outpatient network, pharmacy, diagnostics, and dental services. The acquisition will also give 'vHealth by Aetna's' subscriber base the convenience and opportunity to access the full spectrum of healthcare services provided by MediBuddy.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | MediBuddy |
| 2 | Platform(s) | Mobile App |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Appointment Management, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, and Data Management and Interoperability |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | NA |
| 9 | Compliance | ISO 27001:2013 |
Recent Developments: In August 2023, the company raised USD 18 million from its existing private equity investors Quadria Capital, Lightrock and TEAMFund. According to the company, some of these funds will be used for expansion through acquisitions.4
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Mocero Health is an India-based healthcare technology company that claims to provide solutions for healthcare providers and aims to improve patient experience by offering innovative patient engagement platforms. The firm’s services include revenue cycle management, medical billing and healthcare IT solutions, aimed at enhancing the overall efficiency of healthcare organizations.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Mocero Health |
| 2 | Platform(s) | Mobile App, Software and IoT |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, and Data Management and Interoperability, and Email Marketing |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HIPAA Compliant, HL7 |
Recent Developments: In November 2022, Mocero Health raised INR 13 million in seed funding. The company plans to use the funds for product development and to enhance its patient engagement technology platform, which focuses on providing primary care services to patients through telemedicine.
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Orion Health, headquartered in Auckland, claims to be a leading healthcare technology solutions company. The company’s comprehensive portfolio encompasses EHR, population health management and healthcare analytics, among other offerings. With a strong global presence, Orion Health serves clients in 15 countries, indicating the widespread adoption and recognition of its solutions globally.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Engage |
| 2 | Platform(s) | Mobile App, Software and IoT |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Patient Activation, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, Data Management and Interoperability, and Email Marketing |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HITRUST and DirectTrust™ |
Recent Developments: In September 2023, Orion Health announced the launch of Virtuoso, a new AI-based patient engagement solution that integrates health system data into a unified healthcare platform. The platform is designed to streamline care and tasks for healthcare workers and reduce reliance on emergency departments. Virtuoso is a multichannel interface where patients have a single point of contact with the health system, and it includes a symptom-assessment tool enhanced with artificial intelligence that can help guide platform users to more targeted information and advice on available care.
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Physitrack is a cloud-based patient engagement solution provider trusted by over 80,000 healthcare practitioners worldwide. With over 4 million patients benefiting from the patient engagement platform, it offers video-based exercise programs, real-time tracking of patient outcomes, and education through 3D anatomical animations. The platform also enables secure telehealth video calls and live exercise demos. Institutional healthcare organizations can benefit from Physitrack's outcomes analysis solutions. Physitrack is part of Apple's global accelerator program for iOS - the Mobility Partner Program.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Physitrack |
| 2 | Platform(s) | Mobile App and Software |
| 3 | Deployment Options | Web-based, Cloud-based and On-Premise |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, Remote Patient Monitoring Tools and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, Prescription Refills, and Data Management and Interoperability |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, Research and Development, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | HIPAA Compliant, ISO 27001 Certified, GDPR Compliant |
Recent Developments: In September 2021, company announced the acquisition of Sweden-based Fysiotest Europa AB. The acquisition enhanced Physitrack's virtual-first care business line by boosting its expertise and technological edge for prevention and wellness. Fysiotest's methodology for preventative care allowed Physitrack to take a significant commercial leap forward with employers, insurers, and public healthcare providers.
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SolvEdge is a technology services company that offers end-to-end solutions to various end user industries. Its services include software development, data analytics, cloud computing and cybersecurity. The company claims to provide personalized patient engagement and patient centric approach to healthcare journey. According to the company’s website, it has a vast clientele, comprising 450+ hospitals and 3,500+ physicians. Additionally, the company has a research and development center in India.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | SolvEdge |
| 2 | Platform(s) | Mobile App, Software and IoT |
| 3 | Deployment Options | Web-based and Cloud-based |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, and Remote Patient Monitoring Tools |
| 5 | Type(s) of Solution(s) Offered | Patient Registration, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Remote Patient Monitoring, Medical Billing, and Data Management and Interoperability |
| 6 | Application Area | Health Management / Home Health Management and Financial Health Management |
| 7 | Type of End-user | Providers, Payers and Individuals |
| 8 | Customization Feature | Available |
| 9 | Compliance | NA |
Recent Developments: In April 2022, SolvEdge announced the launch of CLAFly, a patient experience share platform designed to simplify and unify patient experience from bedside to recovery and beyond. The platform offers a holistic SaaS patient outreach portal that helps maintain collaborative and cohesive communication between payors, providers, and patients. CLAFly is packed with brand-new features that help overcome key stakeholder challenges, including pro-active online assessment, engagement, and surveys, and a single and unified source of information. The platform is designed to revolutionize patient outreach strategies and drive financial value to healthcare organizations.
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Wolters Kluwer is an information services company, headquartered in the Netherlands. The company claims to provide professional solutions and services across various sectors, such as healthcare, tax, accounting and finance. Within the patient engagement market, the company offers software solutions to improve connectivity between patients and healthcare providers. According to the company’s website, it has operations in over 40 countries and customers in around 180 countries.
Patient Engagement Solutions Portfolio
| S. No. | Parameter | Details |
| 1 | Platform Name | Emmi |
| 2 | Platform(s) | Mobile App and Software |
| 3 | Deployment Options | Web-based, Cloud-based and On-Premise |
| 4 | Type(s) of Component(s) Offered | Patient Portals, Chatbots / Messaging Options, and Real-time Data Sharing |
| 5 | Type(s) of Solution(s) Offered | Patient Activation, Appointment Management, Medication Adherence, Patient Education, EHR Integration, Medical Billing, Prescription Refills, and Data Management and Interoperability |
| 6 | Application Area | Health Management / Home Health Management, Financial Health Management, Social Health, and Fitness and Wellbeing |
| 7 | Type of End-user | Providers, Payers, Individuals and Partners |
| 8 | Customization Feature | Available |
| 9 | Compliance | HIPAA Compliant, ISO 27001 Certified |
Recent Developments: In February 2023, KLAS ranked Wolters Kluwer's Emmi as number 1 patient engagement platform. Emmi, a patient-driven care management solution, provides trusted and vetted clinical content to patients to partner in their care. Powered by evidence-based content developed by experts at UpToDate, Emmi helps providers and payers partner with patients / members to optimize care and achieve better clinical, financial, and quality outcomes. KLAS interviews thousands of healthcare professionals and uses the responses to rate patient engagement software. Respondents to this year's survey noted a number of key benefits for using Emmi, including customization and continual product evolution.5
The above presentation features ten promising players from a pool of about 420 patient engagement companies that we have compiled. If you're interested, you can download the Sample Report on this topic by Roots Analysis. For personalized assistance in identifying the most relevant solutions based on your specific criteria, please don't hesitate to reach out to us at sales@rootsanalysis.com.
Ronit Sharma is an accomplished business research and competitive intelligence professional with over six years of experience in the pharmaceutical and healthcare industry. As a team leader at Roots Analysis, he has authored numerous multidisciplinary market research reports, and led the efforts on several bespoken consulting assignments, providing valuable insights into the latest innovations in healthcare and the digital transformation of the pharmaceutical industry. Ronit's exceptional analytical skills and strategic thinking in the field contribute to the firm's intellectual capital, empowering clients to make informed decisions in the dynamic pharmaceutical landscape. With a passion for staying at the forefront of industry advancements, Ronit specializes in identifying emerging opportunities for various stakeholders, leveraging his deep understanding of market trends and technological developments. He is committed to fostering an environment of excellence, creativity, and innovation within his team, encouraging collaboration and empowering team members to bring their best ideas to the table.
Recently, Ronit's expertise has been recognized by the online news agency, Eat My News, where he was interviewed and featured as an emerging industry leader. Ronit holds a B. Tech degree in Biotechnology from Lovely Professional University and his research and thought leadership can be found in his professional blog and social media profiles, where he shares the latest insights and engages in meaningful discussions with industry peers. To ensure the highest ethical standards, Ronit openly declares no conflicts of interest in his work, ensuring unbiased and trustworthy contributions. His insights undergo rigorous editorial and peer-review processes, establishing his credibility as a thought leader within the pharmaceutical and healthcare domain. Ronit's exceptional analytical and strategic thinking skills, coupled with his commitment to excellence, make him a valuable asset to any organization in the pharmaceutical and healthcare industry.
Email: ronit.sharma@rootsanalysis.com
LinkedIn: https://www.linkedin.com/in/ron001/
Source 1: https://www.fda.gov/news-events/press-announcements/statement-fda-efforts-encourage-patient-engagement-medical-device-clinical-investigations
Source 2: https://www.mobihealthnews.com/news/anz/australian-telehealth-startup-coviu-launches-us
Source 3: https://www.getwellnetwork.com/pr/digital-patient-engagement-solutions-dhits/
Source 4: https://www.vccircle.com/medibuddygrabs-18-mn-more-from-quadria-other-investors
Source 5: https://www.wolterskluwer.com/en/news/klas-ranks-wolters-kluwer-emmi-for-patient-engagement
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