Voice of Customer Analysis

Voice of Customer
Analysis

Transform your business strategy with direct customer feedback

What is Voice of Customer?

A Voice of Customer (VoC) analysis serves as a crucial framework for collecting customer feedback and insights with optimal clarity about a product / service.

At Roots Analysis, our VoC Analyses are anchored on three strategic pillars:

Customer Intelligence: Identifying key sentiments and understanding pain points / scope of improvements
Insight Synthesis: Tailoring interpretations through thematic clustering, prioritization and narrative development
Process / Product Refinement: Feedback integration and cross-functional alignment for gap filling and responsive enhancements

Beyond feedback gathering, our VoC analyses reduce gaps, accelerate refinements and generate sustained loyalty through enhanced customer engagement and satisfaction.

Roots Analysis VoC Strategy&
Intelligence
Suite

In-depth Interviews

In-depth Interviews

Conduct one-on-one interviews with key customers / end-users to deeply understand their needs and pain points

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Survey Questionnaires

Survey Questionnaires

Design and distribute targeted questionnaires to a desired audience and collate actionable insights / feedback for products and services

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Strategic Problem-Solving
Framework

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Accelerate your advantage with our results-driven competitive intelligence roadmap. We tailor every phase to your unique goals, combining rapid analysis with actionable recommendations so you can see measurable business impact in just a matter of weeks.

Client’s Challenge

Deeply understand the client’s unique business challenge, goals and current GTM bottlenecks

The ‘Roots’ Approach

Define an approach using detailed methodology, informed assumptions and forward-looking hypotheses

Data Collation & Analysis

Collate data on market dynamics, benchmark against peers and industry leaders to deliver decisive advantage

Strategic Guidance

Deliver actionable insights to drive immediate revenue impact and long-term competitive advantage

Change We Created

Designing GTM

Case Study>> Go-to-Market Strategy

Designing a GTM Model for Rapid Digital Therapeutic Adoption

A digital therapeutics startup used real-time market insights to redesign its GTM approach and resolve adoption barriers quickly

Customer Verdict

Case Study>> Voice of Customer

The Customer Verdict: Evidence-Based Insights for Growth

In a groundbreaking Voice of the Customer (VoC) initiative, a leading pharma technology provider leveraged key performance metrics to overhaul customer experiences and improve the product quality

Pipeline Tracking

Case Study>> Pipeline Tracking

Decoding GLP-1 Complexity for Series B Success

A mid-sized drug developer leveraged our pipeline tracking intelligence to decode the GLP-1 landscape, forecast growth potential and adopt proven learnings from industry leaders

Literature Analysis

Case Study>> Literature Analysis

Evidence-Based Risk Profiling for Sema3A Pharmacological Inhibition

The UK R&D team of a multinational pharmaceutical company leveraged our literature analysis to evaluate the safety profile of Sema3A inhibition

Designing GTM

Case Study>> Competitor Profiling

Data‑Driven Competitor Profiling for Smarter APAC Peptide Growth

In a focused competitor profiling initiative, a peptide API manufacturer used deep dives into CMOs based in APAC to optimize supply chain resilience and unlock more profitable deals

KOL Assessment - Case Study

Case Study>> KOL Assessment

The Influence Blueprint: Evidence‑Led KOL Insights for Smarter Growth

In a strategic KOL Analysis initiative, a leading pharmaceutical manufacturer used evidence‑based influence mapping to sharpen expert engagement, accelerate trial delivery, and strengthen launch outcomes

Cannabis Lab - Case Study

Case Study>> MARKET SIZING ANALYSIS

The Revenue Catalyst: Data‑Driven Market Sizing for Smarter Cannabis Lab Growth

In a focused Market Sizing initiative, a Florida-based cannabis testing laboratory used data‑driven demand modeling to sharpen commercial targeting, optimize capacity investments and unlock more profitable, scalable growth across the state

conference coverage on PD-1 inhibitor antibodies

Case Study>> CONFERENCE COVERAGE

Provide end to end conference coverage on PD-1 inhibitor antibodies for solid tumors

A PD-1 inhibitor focused mid sized firm used detailed insights shared from the conference coverage to understand recent developments

Hematology Strategy - Case Study

Case Study>> THERAPEUTIC AREA ASSESSMENT

Evidence Powers Global Pharma Hematology Strategy

A global pharma leader leveraged our therapeutic area assessment intelligence to refine its commercial strategy and accelerate market positioning across rare hematological indications

Gene Therapy Demand Case Study

Case Study>> DEMAND ANALYSIS

Mapping Gene Therapy Demand for Smarter, Low‑Risk Scale‑Up

A large Germany‑based bioprocess company used our demand‑modeling intelligence to build a clear, volume‑based view of gene therapy APIs, enabling stronger capacity planning, lower investment risk and better alignment of technology platforms with high‑growth therapeutic indications

Plant-Based Meat Case Study

Case Study>> ADVERTISING & CAMPAIGN ANALYSIS

Plant-Based Meat Brand’s Competitive Advertising Intelligence

In the rapidly evolving landscape of vegan meats, a plant-based meat manufacturer leveraged Roots Analysis’ focused advertising & campaign analysis framework to decode competitors’ strategies and build upon the strategic recommendations provided

Digital Health Blue Ocean Case Study

Case Study>> BLUE OCEAN STRATEGY

The Digital Health Blue Ocean: Supporting a Connected Device Developer

A connected drug-delivery device developer leveraged our data‑driven blue ocean strategy to strengthen market positioning and unlock more profitable, scalable growth across the industry

Distribution Network Optimization

Case Study>> CHANNEL PARTNER ANALYSIS

Catheter Manufacturer's Distribution Network Optimization

The client, a mid-sized catheter manufacturer, partnered with Roots Analysis to conduct a thorough channel partner analysis of competitors' distribution strategies and partner ecosystems

Competitor Monitoring

Case Study>> COMPETITOR MONITORING

The Industry Edge: Competitor Monitoring for Strategic European Fill-Finish Positioning

In a targeted competitor monitoring project, a fill-finish equipment provider leveraged in-depth analyses of rivals' deals and initiatives across Europe, to enhance market foresight and secure stronger partnerships within the region.

Biologics Contract Manufacturing Case Study

Case Study>> CAPACITY ANALYSIS

Mapping Biologics Contract Manufacturing Capacity for Smarter Scale‑Up

In the rapidly evolving competitive innovation landscape, a biopharmaceutical contract manufacturing organization leveraged our capacity assessment framework to identify supply chain gaps and strategize low-risk scale up.

Regulatory Guidelines Monitoring Case Study

Case Study>> REGULATORY GUIDELINES MONITORING

Ensuring Market Readiness in Advanced Therapy Development

A developer in advanced therapies used regulatory monitoring to stay ahead of changing requirements and improve launch readiness.

Product Discontinuation Analysis Case Study

Case Study>> PRODUCT DISCONTINUATION ANALYSIS

Identifying Systemic Discontinuation Risks Across Gene Therapy Development

A gene therapy innovator used discontinuation-risk analysis to evaluate downstream commercial and development risks.

Unmet Need Analysis Case Study

Case Study>> UNMET NEED ANALYSIS

Addressing Unmet Needs in Revenue Management for Healthcare Industry

A healthcare company leveraged unmet-need analysis to sharpen growth strategy and resource allocation.

Benchmarking Analysis Case Study

Case Study>> BENCHMARKING ANALYSIS

Benchmarking Medical Exoskeletons to Drive Competitive Clarity

The client used benchmarking analysis to compare product positioning and market readiness across devices.

Key Partner Analysis Case Study

Case Study>> KEY PARTNER ANALYSIS

Identifying High-Impact Partnerships for a Biologics CMO

A biologics CMO used partner analysis to uncover collaboration opportunities with greater strategic value.

Clinical Trial Tracking Case Study

Case Study>> CLINICAL TRIAL TRACKING

Data-Driven Trial Tracking for Smarter GLP-1 Development

A development-stage organization used trial tracking to stay current on GLP-1 pipeline progress and competitor moves.

Business Model Assessment Case Study

Case Study>> BUSINESS MODEL ASSESSMENT

Competitive AI in Healthcare Ecosystem Mapping

The client used business-model assessment to map ecosystem dynamics and sharpen its competitive positioning.

Product Launch Monitoring Case Study

Case Study>> PRODUCT LAUNCH MONITORING

Strengthening Launch Readiness in the Evolving RTU Syringe Landscape

Launch monitoring helped the client identify fast-moving market signals and improve go-to-market confidence.

Deal Tracking Case Study

Case Study>> DEAL TRACKING

Strategic ADC Manufacturing and Capital Allocation Assessment

Deal-tracking intelligence helped the client evaluate strategic moves and optimize capital allocation decisions.

Customer Sentiment Analysis Case Study

Case Study>> CUSTOMER SENTIMENT ANALYSIS

AI-Driven Clinical Trials Customer Feedback Mapping

A pharmaceutical organization leveraged customer sentiment analysis to understand feedback trends and support product and strategy decisions.

Product Profiling Case Study

Case Study>> PRODUCT PROFILING

Evidence-Based Insights for Product Strategy

A biotech company used product profiling analysis to understand competitive positioning and strengthen its strategic product portfolio decisions.

Product Profiling Case Study

Case Study>> PRODUCT PROFILING

Evidence-Based Insights for Product Strategy

A biotech company used product profiling analysis to understand competitive positioning and strengthen its strategic product portfolio decisions.

Investment Analysis Case Study

Case Study>> INVESTMENT ANALYSIS

Unlocking Capital Through Investor Intelligence

A development-stage pharma company used investment analysis to identify key investors, understand funding trends, and strengthen its fundraising strategy.

Pricing Strategy Case Study

Case Study>> PRICING STRATEGY

Integrated Pricing Strategy and Payer Sentiment Analysis for a Leading CAR-T Developer

A CAR-T therapy developer leveraged pricing and payer sentiment analysis to optimize pricing strategy and accelerate market access.

M&A Tracking Case Study

Case Study>> M&A TRACKING

De-Risking Acquisitions in Wearable Injectors Market

A leading injectable device developer used our M&A Tracking framework to prioritize acquisition targets and de-risk deal execution.

Social Media Monitoring Case Study

Case Study>> SOCIAL MEDIA MONITORING

The Social Verdict: Real-Time Insights for Growth

A biopharma company leveraged social monitoring to capture real-time HCP insights and optimize engagement strategies.

Patent and IP Analysis Case Study

Case Study>> PATENT AND IP ANALYSIS

Navigating LNP Innovation: From Raw Patent Data to Risk-Mitigated Market Entry

A Japanese pharma company used patent intelligence to uncover white spaces and guide risk-mitigated market entry.

Emerging Technology Scouting Case Study

Case Study>> EMERGING TECHNOLOGY SCOUTING

The Emerging Tech Map: Unlocking Insights Through Scouting Intelligence

A pharma platform developer leveraged technology scouting to pinpoint emerging innovations and sharpen strategic positioning.

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