A Deep Dive into Fine Grained Sentiment Analysis of Patient Engagement Solutions

Patient engagement refers to a strategic collaboration between patients and their treatment providers to offer all the relevant resources to patients in order to enable them to make appropriate decisions for their health. This approach allows patients to become well informed regarding the available treatment options, recovery, prescription choices or any other important medical solutions, which can lead to better results. Specifically, patient engagement solutions include tools, such as secured two-way messaging with healthcare providers, real-time data sharing, telehealth, online scheduling and online billing features, which provide patients with information and resources to achieve preferable health outcomes. Incorporating users’ suggestions into a product is one of the major distinguishing factors that determines the success and popularity of a product. In order to build an understanding on the user sentiments related to patient engagement apps (on the iOS and Android app store), we have conducted proprietary fine-grained sentiment analysis of more than 300,000 patient reviews.

What are Applications of Patient Engagement?

Patient engagement solutions include electronic medical records (HER), telemedicine and patient portals, which improve communication and help patients access their healthcare information. Additionally, virtual fitness classes, telehealth and use of patient-generated data can be highly effective in engaging patients. Virtual fitness classes help patients to stay active from the comfort of their own home, while telehealth enables patients to easily connect with healthcare professionals. Furthermore, patient-generated data can help healthcare providers gain insights into behaviors and preferences of patients, thereby, facilitating more personalized care and improved patient outcomes.

Applications of Patient Engagement

What is Fine Grained Sentiment Analysis?

Sentiment analysis is a powerful tool that can help researchers gain valuable insights into public sentiment on a specific subject, event, or organization. It works by analyzing textual data using a combination of statistical evaluation, natural language interpretation, and machine learning. Fine-grained sentiment analysis is a more nuanced approach that examines smaller text segments, such as phrases or clauses to gain a more intricate understanding of public sentiment.

How FINE-GRAINED Sentiment Analysis can Help App Developers?

In the fast-paced world of app development, understanding user experiences is crucial for success. That’s where fine-grained sentiment analysis comes in. By analyzing over 300,000 patient reviews on app store and play store we have gained invaluable insights into users’ thoughts and preferences. Unlike traditional sentiment analysis, fine-grained sentiment analysis delves deeper, going beyond simple positive or negative categorizations. We identified key pain points that users encounter, allowing developers to address them directly. Additionally, we pinpointed the features that users appreciate the most, helping developers enhance their apps and make them more valuable to users. But it doesn’t stop there. Fine-grained sentiment analysis also empowers developers to stay competitive. By analyzing feedback from competing apps, developers can identify areas for improvement and innovation. This invaluable information enables them to make targeted enhancements that keep their apps on par or even surpass their competitors.

In the fast-paced world of app development, understanding user experiences is crucial for success. That's where fine-grained sentiment analysis comes in

Using our proprietary tools, we analyzed the user sentiments across all the patient engagement apps. These sentiments were then quantified using our proprietary approach to perform analyses on the key pain points, key features, and key suggestions provided for the patient engagement apps available on iOS and Android platform. Further, due to the large volume of data available for the android apps we have also analyzed the app ratings and app installs for the patient engagement apps on the Android platform. Additionally, we performed a competitiveness analysis to identify the best patient engagement apps on Android platform based on some of the key parameters that describe the competitiveness of an app, such as app rating, app installs, app release date, and the date when the app was last updated.

What are the Key Pain Points of Patient Engagement Solutions Highlighted by Users?

After meticulously scanning through patient reviews, we identified several pain points, few of which I’ve highlighted as below:

  • App Performance Issues: This category includes sentiments related to app performance issues, such as app crashes, slow, lags in apps, glitches, freezing, and other technical difficulties.
  • Login and Account Issues: This category includes all the sentiments related to login and account related problems, such as registration issues, and account management issues.
  • Functionality Related Issues: This category includes sentiments related to limited functionality, missing features, and incomplete tools / features within the app.
  • Security and Privacy Issues: This category includes sentiments related to data collection, data security, user privacy issues, and other related concerns.
  • Technical Issues: This category includes sentiments related to technical problems, such as app syncing, connectivity, and other related challenges, that may arise while using the app

Detailed information on all pain points for each app is available in the full report.

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What are the Key Features of Patient Engagement Solutions Highlighted by Users?

After meticulously scanning through patient reviews, we identified several key features, few of which I’ve highlighted as below:

  • Appointment Management: This category includes features that allow patients to easily schedule, manage, and track appointments with healthcare providers, including telehealth appointments, pre-registration, and appointment notifications.
  • Messaging and Communication: This category includes features that allow patients to easily and securely communicate with healthcare providers, receive lab results and other health information via text, and access physical therapist support.
  • Virtual Care and Remote Monitoring: This category includes features that allow patients to receive personalized medical advice, access remote consultations, and track symptoms and medications from the comfort of their homes.
  • Medical Records and Information Access: This category includes features that allow patients to easily access and manage their health data, view laboratory results and medical history, and securely share verified test results with healthcare providers.
  • Health Tracking and Rehabilitation: This category includes features related to exercise, rehabilitation, and health tracking, enabling patients to track and monitor their progress, receive personalized workout plans, and therapy assistance, in order to stay motivated to achieve their health goals.

Detailed information on all key features, for each app, which are being appreciated by users, is available in the full report.

What are the Key Suggestions for Patient Engagement Solutions Provided by Users?

After meticulously scanning through patient reviews, we identified several suggestions provided by users, few of which I’ve highlighted as below:

  • App Performance: Improvements related to the speed, efficiency, and overall smoothness of the app.
  • Features and Functionality: Improvements related to adding, fixing, or enhancing specific features or functions within the app, such as searching and sorting of information, improvements / addition of video conferencing features, health tracking and logging, prescription delivery option, reduced in-app marketing, etc.
  • User Interface and Experience: Improvements related to the overall user interface design optimization within the app, including login autofill, attention to user preferences, improved app navigation, streamlined processes, ease-of-use, and overall user satisfaction.
  • Technical Issues and Glitches: Improvements related to fixing technical issues or glitches within the app that may be causing problems for users, such as app size optimizations, bug fixes, app stability, connectivity, and network related improvements.
  • Medical Record and Prescription Management: This category includes improvements related to medical record and prescription management such as parental access to child’s information, improved wound management, medical record and lab test accessibility improvement, prescription template, prescription pdf download, prescription refills, and prescription transparency.

Detailed information on all suggestions to improvise the overall app is available in the full report.

Access Patient Engagement Solutions Market Report


The fine-grained sentiment analysis of patient engagement solutions is a powerful tool that can enable healthcare providers to gain a deeper understanding of patient feedback and sentiments. By analyzing the key pain points, features, and suggestions provided by users of iOS and Android apps, companies can develop best-in-class apps that address the specific needs of patients. This not only leads to increased patient satisfaction, but also improved health outcomes and reduced healthcare costs. In today’s digital age, where patients are increasingly turning to mobile apps for their healthcare needs, it is imperative for developer companies to understand the needs and wants of end-users. By addressing the pain points, incorporating user suggestions, and features of the leading apps in this domain, solution providers can stand out and gain a competitive edge in the market.

For detailed insights about this domain, check out our report on Patient Engagement Solutions Market

About Author


Ronit Sharma is an accomplished business research and competitive intelligence professional with over six years of experience in the pharmaceutical and healthcare industry. As a team leader at Roots Analysis, he has authored numerous multidisciplinary market research reports, and led the efforts on several bespoken consulting assignments, providing valuable insights into the latest innovations in healthcare and the digital transformation of the pharmaceutical industry. Ronit’s exceptional analytical skills and strategic thinking in the field contribute to the firm’s intellectual capital, empowering clients to make informed decisions in the dynamic pharmaceutical landscape. With a passion for staying at the forefront of industry advancements, Ronit specializes in identifying emerging opportunities for various stakeholders, leveraging his deep understanding of market trends and technological developments. He is committed to fostering an environment of excellence, creativity, and innovation within his team, encouraging collaboration and empowering team members to bring their best ideas to the table.

Recently, Ronit’s expertise has been recognized by the online news agency, where he was interviewed and featured as an emerging industry leader. Ronit holds a B. Tech degree in Biotechnology from Lovely Professional University and his research and thought leadership can be found in his professional blog and social media profiles, where he shares the latest insights and engages in meaningful discussions with industry peers. To ensure the highest ethical standards, Ronit openly declares no conflicts of interest in his work, ensuring unbiased and trustworthy contributions. His insights undergo rigorous editorial and peer-review processes, establishing his credibility as a thought leader within the pharmaceutical and healthcare domain. Ronit’s exceptional analytical and strategic thinking skills, coupled with his commitment to excellence, make him a valuable asset to any organization in the pharmaceutical and healthcare industry.

Email: ronit.sharma@rootsanalysis.com

LinkedIn: https://www.linkedin.com/in/ron001/